Effective Date: June 16, 2026 | Last Updated: June 16, 2026
WillowMatic (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit willowmatic.com and interact with our services.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, email address, phone number, and business details you provide via our contact or booking forms.
- Usage Data: IP address, browser type, pages visited, and other diagnostic data collected automatically.
- Communications Data: Records of SMS/text messages, emails, and chat interactions you initiate with us.
2. SMS / Text Messaging — A2P Consent & Communications
Opt-In Consent: By providing your mobile phone number on any form on this website, you expressly consent to receive automated or manually dialed SMS/text messages from WillowMatic. These messages may include appointment confirmations, service updates, follow-ups, and promotional offers.
Message Frequency: Message frequency varies. You may receive up to 4–8 messages per month, depending on your activity and service interactions.
Message & Data Rates: Message and data rates may apply based on your mobile carrier plan.
How to Opt Out: Reply STOP to any SMS message to unsubscribe at any time. After opting out, you will receive one final confirmation message. No further messages will be sent. You may also email info@willowmatic.com to request removal.
Help: Reply HELP to any message for support information, or contact us at info@willowmatic.com.
No Third-Party Sharing: We do not sell, rent, or share your phone number or SMS opt-in consent data with third parties for marketing purposes. Consent to receive SMS is not a condition of purchase or service.
Supported Carriers: All major U.S. wireless carriers are supported. Carriers are not liable for delayed or undelivered messages.
3. How We Use Your Information
We use collected information to: provide and improve our services; respond to inquiries; send transactional and marketing communications you have consented to; analyze site usage; and comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service Providers: CRM, SMS delivery, and email platforms that help us operate our business, bound by confidentiality obligations.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your information as long as necessary to fulfill the purposes in this policy. SMS opt-in records and consent documentation are retained for a minimum of 4 years to comply with A2P 10DLC regulations.
6. Your Rights
You may have rights to access, correct, or delete your personal information. California residents have additional rights under the CCPA, including the right to know, delete, and opt out of the sale of personal data (we do not sell data). To exercise your rights, contact info@willowmatic.com.
7. Cookies
We use cookies to enhance your experience and analyze site traffic. You can manage cookie settings in your browser. Disabling cookies may affect site functionality.
8. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
9. Security
We implement reasonable security measures to protect your information. However, no transmission over the Internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by an updated “Last Updated” date. Continued use of our services constitutes acceptance of any changes.
11. Contact Us
WillowMatic
Rancho Cucamonga, CA
Email: info@willowmatic.com
Website: https://www.willowmatic.com